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eCommerce Accounting - All you need to know
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Of all the online business models, eCommerce is perhaps the most complicated. From inventory management to understanding the relationship between marketing spend and shopping cart size, eCommerce business founders have a ton on their plates.
And the numbers behind the business are critically important, helping founders avoid cash crunches, unwanted excess inventory, unexpected return ratios and more.
Here are some of the reasons an eCommerce business needs great accounting:
If you haven’t been keeping track of your books by the time you raise your first outside money, you need to get your books in order.
We generally recommend that businesses move away from spreadsheets and into an accounting software as soon as possible.
We recommend that eCommerce companies produce three major financial statements - every month. These are the Income Statement, Cash Flow Statement and Balance Sheet.
And the numbers behind the business are critically important, helping founders avoid cash crunches, unwanted excess inventory, unexpected return ratios and more.
The income statement shows the company’s:
The cash flow statement shows the company’s:
The balance sheet shows:
Startup, early-stage and fast growth eCommerce businesses need more than just a “bot” bookkeeper - they need a real accountant who understands their working capital needs and growth plans. High-growth online retailers and DTC companies often have thousands of transactions. Little errors can grow into big problems if not caught early. And just because an accountant has experience with other tech business models like SaaS or Biotech does NOT mean that they are ready to handle eCommerce.
Kruze’s accounting and bookkeeping team combines experienced eCommerce accountants with industry leading - and custom built - accounting software. Kruze’s team automates everything that makes sense, but each of our clients gets an experienced, US-based accountant to look over the financials every month and catch any issues as they arise.
We believe that it’s our team’s job to help save our CEOs time and take care of the basic bookkeeping tasks that other services dump onto their clients. Unlike other startup bookkeeping services, our team deals with the complexities of online business’ financials, and sets you up with clean financials that you can use to make ROI decisions and raise outside venture capital.
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Sales tax has always been a really important revenue stream for states, but eCommerce companies were more or less exempt for the most part. However, a couple of years ago, the Supreme Court made a decision that changed all that - and today, many smaller ecommerce companies will now owe sales tax in multiple jurisdictions.
The big thing is to be aware, and in order to do that D2C companies will want to do what’s called a “nexus study” in each state, and typically, all that requires is again that asset, people, property test. But also, you want to break out your revenue by state and basically show your accountant so they can help you decide if your company will owe tax.
At Kruze we do this, at Kruze, we have a dedicated sales tax team that this is just what they do. So they’re pretty good at it. And they’ll look and see and look at the laws in different states and the thresholds and figure out if you have to file and pay taxes in those states.
Each jurisdiction has different thresholds to determine if any sales tax is owed. Because this can get pretty complicated quickly, we usually recommend choosing a sales tax software to help make the recordkeeping and threshold monitoring easier. Currently, the top sales tax software companies are Avalara and TaxJar.
Another important reason to work with a good ecommerce accounting service provider is that you want someone who knows your business (and taxes) well enough to alert you if the software is producing strange results. For example, Kruze recently noticed one of the software packages was understating what a company’s revenue was in a certain state - so the tax was going to be lower. But, because we know the client so well and because we know the books so well, we were actually able to figure that out and correct the amount.
And that’s one of those things that if it’s incorrect, it can come back and bite you a couple of years down the road because the states will actually audit your company and audit your records. And there are penalties for underpayment that you want to avoid.
Another thing you need to think about if you’re selling through Amazon, you’re an e-commerce provider and you’re doing the fulfillment by Amazon, Amazon actually will give the records of the states showing what they sold and who the vendors were, like your e-commerce company if you’re using Amazon fulfillment. Even though the sales tax will be withheld at the checkout level with Amazon. So Amazon is submitting these records and also submitting the sales tax. You as an e-commerce company fulfilling through Amazon should also let the states know about that revenue. You don’t actually make the payment because the payment has already been made, but you do need to just let the states know otherwise the states are going to see what Amazon reported and they’re going to see what you reported and see they’re different numbers and they will actually come after you, do an audit and try to get to the bottom of it. So that’s really important. A lot of companies think if they’re fulfilling via Amazon, they don’t have to submit anything but you actually do. Again, a good accounting partner can help your eCommerce company avoid these issues.
Shopify is a force and the dominant software for the marketplace or for selling goods online - and it seems like new improvements are released every week. Many of our eCommerce clients are on Shopify. Because of this, and the desire to always guide our clients down the path of financial health, our team has come up with the best practices for accounting for Shopify stores.
Good accounting matters for startups. Here are additional helpful accounting tips for Shopify users, including payment methods, sales channel reporting, best accounting software, and more.
Here is a list of the major payment methods that work inside Shopify.
In our experience, we have found that QuickBooks online is the best accounting software for eCommerce businesses.
The best tech stack that we’ve seen is that clients use Shopify for payment processing/etc., then have QBO as the accounting software. Blue Onion is a nice addition to the eComm tech stack for revenue recognition (so you can get sales by SKU and cost of good sold by SKU). Subscription commerce companies may also benefit from Fathom for subscriber charting. Other payment processing that may be OK are Chargify or Chargebee, although these may lean a bit more SaaS vs. eCommerce. We haven’t seen as much customer happiness with Braintree/Paypal, although some clients do use it successfully.
Not only does QuickBooks online nicely integrate with Shopify, but it integrates with payment tools you may use, such as PayPal, Stripe, and other payment options you may be receiving.
Xero is an alternative to QuickBooks Online, but is nowhere near as powerful and is appropriate for a smaller, 1 to 5 person company.
If you are an eCommerce vendor that keeps inventory, you may want to consider QuickBooks Desktop. There are plugins to manage your inventory in QBO, but they aren’t perfect yet.
Shopify can be used as a one-stop shop to hold all the sales information from your different ecommerce sales channels. It tracks each of the different channels and then puts together a report to give you visibility into how many products were sold via each channel. This can help you improve your ecommerce accounting forecasting, since the added channel visibility is information that may not naturally be captured by our accounting system.
Knowing where your customers are coming from and what and how much they’re buying is important. This will cycle back into what you want to pay on a customer acquisition cost, and what you’re going to pay for advertising to get those customers to your site.
Here is a partial list of what can be connected with Shopify:
If you are interested in working with an eCommerce accountant who “speaks” Shopify, consider reaching out to Kruze!
Shopify is the e-commerce software platform of choice. Everyone’s flocking to Shopify to host their store and make all their transactions easy. In the past, you would have to hack together a website to try to sell products or would have to pay a million dollars for a piece of software to do e-commerce. Nowadays, because Shopify has an accessible price point, and it is really easy to use, there are hundreds of thousands of stores on Shopify. Perhaps, your business is one of them.
It makes a difference to know how to treat the information you are getting from Shopify in your accounting system.
And so let’s walk through it here.
For the vendor, the person that owns the e-commerce site, Shopify is amazing. However, there are a couple of fees businesses have to pay when they use Shopify:
Both of these technically should be in cost of goods sold, but the way it automatically comes into QuickBooks, it is just like one big bundle of fees. You can’t split them out natively or easily in QuickBooks. You need some more information.
Luckily, Shopify provides an invoice, so you can see the itemized platform fees and shipping fees in your account for every month. What a good accountant would do, like us at Kruze, is we go into that invoice and we break out the platform fees. That is one line item in the cost of goods sold. It is like the software cost to host your store. And then we break out the second line item, which is shipping fees.
Now, those two different sets of fees are going to go in totally different ways. That is why you want to break them out.
This is important so you will have a better view of your gross margin. You will know if you should someday, start using a new shopping platform because it is cheaper, easier or if the shipping fees are just eating into your profits so badly that you are going to have to find another shipping option.
Having visibility on gross margin is important. And we are very thankful that Shopify does provide that invoice because it allows the Kruze Consulting accountants to deliver accurate financials for the e-commerce customers.
Income statements are the barometer of your company. Knowing how to read an income statement is a must for every entrepreneur and startup founder. Your eCommerce accounting income statement will tell you how much revenue you’re generating. It will help you understand your costs. You’re going to need to report this to the board.
Looking at the top of your income statement and scrolling to the bottom— you first subtract from revenue your cost of goods sold. That gets you the gross margin or gross profit. Then you subtract operating expenses like research and development, sales and marketing, general administrative. You then get down to operating income and subtract interest and other costs. This will give you the net profit.
Your net profit is going to feed into both your balance sheet and your cash flow statement. Your net profit is the bottom line. It’s what your eCommerce company is producing.
Founders often ask, “how should I finance my eCommerce business?” The good news for eCommerce entrepreneurs is that a few financing options are available to help them get up and running pretty quickly and produce a positive gross margin, positive net margin.
Evaluate your eCommerce funding choices. Depending on the situation your eCommerce company is in, you may start off bootstrapping. Then you may turn to raise venture capital or bank debt.
Don’t be wedded to any one of these fundraising options. Your needs as a business are going to change as you grow. Be flexible and opportunistic.
If you have an eCommerce business and the inventory is too large for your personal space or small office, you should consider other ways to manage your inventory. There are two fundamental ways that eCommerce companies can manage their inventory. You can own or rent a warehouse and handle all the inventory responsibilities, or you can hire a third-party logistic provider to manage it all for you.
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Startups are our niche, and our passion. Our clients have raised over $10 billion in venture capital financing. We are one of only a few outsourced accounting firms that specialize in funded early-stage companies - we only offer financial and tax services to fast growing startups in the Seed, Series A, Series B and Series C stages.
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What types of startups does Kruze Consulting usually work with?
Kruze Consulting works with a variety of funded Delaware C-Corps, but the majority of our companies have secured Seed, Series A, Series B and Series C. We look to partner with our clients, going beyond the typical outsourced accounting relationship and seeking to provide a higher level advisory role. We feel honored to be a part of making the world a better place, even if it’s one debit and credit at a time.
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Startup CFO services, startup accounting and bookkeeping services, startup annual taxes, expense reports, payroll, benefits: we've got you covered. Our software provides custom tailored dashboards that can be provided weekly or monthly, depending on your preference and plan. Founders are often so busy building their company that they don’t have time to take care of their finances. Traditionally, these companies have had to work with a basket of people to get their work done, including bookkeepers, accountants, AP clerks, CFOs, consultants, and tax accountants. At Kruze Consulting, our founders have one point person, saving time and money.
We're huge fans of Vanessa and the folks at Kruze Consulting. They set up our books, finances, and other operations, and are constantly organized and on top of things. As a startup, you have to focus on your product and customers, and Kruze takes care of everything else (which is a massive sigh of relief). I highly highly highly recommend working with Vanessa and her team.
Co-Founder @ Superhuman
Prior to Kruze, as a remote-first team, we were weighed down by a lot of the bureaucracy involved with having a distributed workforce. Kruze has supported us above and beyond basic accounting needs by ensuring we have everything we need to expand and support our team wherever they may be located
Pequity's Head of Operations & Legal
Avochato has been growing rapidly in the past year – in fact, too quickly for us to keep up with books, taxes, and budgeting for growth. Partnering with Kruze Consulting has been fantastic to manage, track, and analyze our finances while we continue focusing on building our customer base. Kruze’s team knows what startups need.
Alex De Simone
CEO @ Avochato
Everybody, go to Kruze Consulting. They do a great job. I personally can tell you, they've done a great job for our companies, including Calm.com. I'm sure they’ll do a great job for you.
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