The moment when you begin hiring employees is a key point in any startup's life. For founders, picking a payroll system presents an important decision that will matter a lot over time.
Kruze Consulting has helped hundreds of early stage startups set up their first payroll, so we've developed a keen sense of what matters most to founders as they take this step. While there are many factors to consider, above all you need a payroll system that:
Choosing the right payroll system from the start will ensure that all three of these needs get met, and will save you a world of time and hassle as your company grows. Here's a rundown of our recommended options and the process for setting up payroll for your startup.
Right now, the three payroll services we recommend most for our clients are Gusto, Rippling and Justworks. Here's a high-level rundown of each:
|Basic Description||The OG cloud payroll and benefits for startups||Cloud payroll and benefits plus employee IT management||Payroll, benefits and HR admin|
|Pricing - Starting at||$45.00 per month||$35.00 per month||$29 per month for 100 employees or more;|
|Pricing - How it scales||$6.00 per employee per month||$8.00 per employee per month||$79 per employee for 2 employee minimum|
|Integrated Benefits||Guideline 401(k)
Life & disability
24/7 User Support
Here's a breakdown of what we've seen matter most for our clients:
Choosing an option that requires little to no manual, non-strategic work each pay period/month/year is crucial.
The best payroll systems run on autopilot, minimizing your time spent on data-entry and manual logins.
Few founders want to waste time navigating their payroll system website. It should be simple, intuitive and easy to use, period.
Speaks for itself. These three systems have built solid reputations and can be trusted with your company's payroll data and systems.
When you have questions or need help, or when your employees do (usually around payroll time or tax time), that's when solid customer service is worth it, saving everyone time and energy.
One of the biggest pitfalls for founders to avoid is messing up payroll taxes. A payroll system that automates these taxes for you is a must.
The process of onboarding your company into the system -- filling out all the company info, getting bank accounts connected, registration in necessary states -- should be smooth and simple to save founders/managers time and energy.
Once your startup starts growing, it can happen fast. Some of our clients add 10 to 30 employees each month. Adding new hires to the system and getting them onboarded needs to be easy or else you'll wind up needing to hire someone just to handle data-entry and payroll system onboarding! Offer letters, background checks, benefits enrollment, direct deposit and more are features that a payroll system can offer.
Good benefits packages are part of what allows startups to attract, hire and retain top talent. Once you are past the earliest stages, employees expect full benefits, and federal and state laws both govern what types of liability employers take on, so it's crucial to get benefits right on both ends. Plus, you want heavy automation and integration so you aren't stuck with data-entry every time an employee wants to make a change in their 401(k) deferral. Even if you aren't going to offer benefits at first, choose a platform that makes it simple to add benefits because moving payroll is disruptive to you and your team.
As CPAs to many funded early-stage companies, we care deeply about getting the books right. These three options all API into your accounting software, meaning you won't have to pay thousands of dollars to get your bookkeeping done or spend a day every month dealing with books and payroll.
Picking the best payroll system for your startup is harder than it sounds. There are tons of legacy, so-so systems out there that have well-known brands, big sales teams - and a poor product. Unless you want to spend tons of time every month doing manual, repetitive tasks, you need an automated solution that integrates with all of your existing systems. Let’s dig in on how to choose the best one for your needs.
So the first thing is a simple, intuitive interface. You will need to know actually how to work this thing and probably some of your team members need to know how to work it. Don’t pick something super complicated! The online interface needs to be well designed, and the online help content needs to be robust. Of course you want a solution with good online support - but you don’t actually want to have to call them all that often.
The next thing is you need to be able to run payroll on autopilot. There is nothing worse for employee morale than when payroll is missed. You don’t want your team asking questions like, "Does the company have enough money?" "Why was payroll missed?" So you want autopilot. You need autopilot. It also saves you a lot of time and money with your accountants. There's no real reason to be paying your bookkeepers to run payroll. You should be using a system that runs it automatically.
Next, you need the payroll system to handle tax information, specifically like state payroll tax information, really nicely. Many companies now have remote workers, which means employees in many other states. This dramatically complicates your employment taxes, so getting information into the payroll system is super important. So it’s important that the system can handle that information and also make the employment tax payments to those states correctly 100% of the time.
We already mentioned it, but great customer service matters. This really starts to become important when your startup is getting acquired by a big public company, because during diligence you may need a bunch of state tax filings - you don’t want paperwork issues like this to delay your exit. Or you just need something that comes up and if you can't get on the phone with your payroll system provider, then you could be spinning your wheels and actually delay a fundraising, as VC due diligence is getting much more sophisticated.
If you are using outsourced accounting or bookkeeping, like we provide, you will want a good payroll system that provides premium support to your accounting partner. You do not want your accountant sitting there on hold charging for that time. So choose a system that plays well with accounting companies, as yours is likely to have to do some of this work and fix issues for you.
As we mentioned before, the best payroll providers make it easy for you to claim the R&D tax credits. Last year, Kruze saved our clients four and a half million dollars in payroll taxes by doing these credits. But only good payroll systems can automatically intake these R&D tax credit forms, and automatically send the right information out to the IRS. And the best ones can get you a real-time credit, so you get the savings quickly. The providers that can't get their act together means our startups don't get their refund for a really long time. That's money that could be in your bank account and could be paying for another engineer or sales person.
And finally, you want really strong HR reporting. You need to know who's in your organization. You need to be able to see PTO balances, sick leave balances. You need to be able to see who reports to who. You need to be able to sort teammates based on their titles. All that kind of reporting becomes really important as you grow. If your payroll provider invests money in their HR reporting and dashboarding, it can make your life so much easier, make your accountant's life so much easier and save everybody money.
The final thing that you should be looking for is a really nice integration into QuickBooks or the other major accounting packages. When those payroll journal entries come in automatically, it actually saves your bookkeeper a lot of time. And your tax accountant will love it when they're broken out by employee. That makes doing the R&D tax credit a lot easier. So make sure they have a good, clean integration with QuickBooks.
That’s how you find the best payroll provider for your early-stage company.
The most popular payroll provider for funded startups is Gusto, followed by Rippling. Gusto has well over half of the market share. Analyzing almost 200 funded startups payroll providers, the top 5 most popular are:
Ultimately, only you as a founder are in a position to know what's most important in choosing your payroll system. Here's our breakdown of the top benefits and differences between Gusto, Rippling and Justworks.
PROS: Gusto (formerly ZenPayroll) is fairly priced, has a good mobile interface, and offers excellent integration with accounting platforms like Quickbooks, expense reimbursement platforms and time-tracking software. Its Autopilot feature makes sure your employees are always paid...and happy, and the platform allows you to set up a customized pay schedule, and change it at any time. As far as compliance, this provider handles federal and state payroll taxes seamlessly and automatically. And there's an excellent support team if you encounter problems. We happen to think that we are the best Gusto accountant - talk to us to find out why!
CONS: The platform offers fewer compliance features than a PEO (Professional Employer Organization) such as Justworks. Unlike Rippling, Gusto lacks easy IT systems management feature. Also there are no integrated background checks, and the company is not registered for benefits in all states, meaning that you have to register your startup in each state in which you have employees - though Gusto does guide you through the process.
After working with Gusto for years as a Gold Partner, here are our tips on how to set up Gusto to get the most out of their innovative payroll system:
PROS: Rippling has an intuitive interface and dashboard that's very user-friendly, and it offers turnkey IT systems management so that when you hire a new employee, it's easy to get them into the system and provide them with a computer and cloud software. Rippling's sync into QBO is the best of the three companies listed (and makes Kruze accounting so much easier!). Also this platform is great at migrating you over from another payroll and benefits firm and works with a third-party benefits broker, which means you have a professional independent broker working to get you the best deal on your benefits.
CONS: Given that they're a younger company and still investing in support, Rippling's customer support is less quick and easy than Gusto's and there are a few bugs in the software that they're still working out. Rippling also has fewer integration options than Gusto, though it does work with the big accounting systems like Expensify and Quickbooks. Plus Rippling is not a PEO, meaning that like Gusto, you're on your own as far as registering in all the relevant states.
PROS: Justworks is a PEO, not just a payroll service, meaning that it will file your payroll taxes under the “JustWorks” name and EIN and you'll be saved the legwork of registering in each state where you have employees. The platform handles your benefits, workers comp, wages and taxes in one system, and will also handle wage garnishment orders. For businesses with 50 employees or more, particularly in heavily-regulated industries, its personalized features and greater compliance support, as well as competitive benefits package, can make it a good choice. Plus they just announced a big Series E round, which may help them bring costs down for customers.
CONS: Due to the additional features it offers, Justworks costs the most of all three options at the moment. It also offers fewer integration options and lacks the IT systems management feature that Rippling offers.
Once you choose the platform you'd like to use, you'll have a few relatively straightforward steps to complete payroll setup.
Mistakes in payroll taxes can be a massive headache, involving endless notices, state and federal requests for late taxes plus penalties, and hours on the phone with various agencies. So taking action to make sure both your federal and state payroll taxes are set up correctly from the start can be a lifesaver.
If you do find yourself facing a payroll tax error, the first move is to reach out to your accounting firm or accountant. Fixing the problem can be complex depending on the states involved and the IRS regulations. You can also reach out to the support desk at your payroll provider. Every one of the options we've listed will have people trained to help you, though Gusto in particular has excellent customer support in this department.
For more info on payroll taxes for startups, click here.
We see just about every payroll blowup and error possible. Here's a list of the most common mistakes to avoid.
Founders/CEOs Paying Themselves Outside of Payroll. All directors, officers and founders at a company cannot receive payments as contractors -- rather, all payments to them must be run through payroll. So once you set up payroll, if you've paid yourself prior to doing so, make sure that the amount you received in the past is run through the new payroll system, and the proper taxes are paid.
Mistakes Involving Remote Workers. On a platform, like the ones we recommend, you have to be sure that the home state of each remote worker is listed correctly in the system. If you have a remote employee listed as working in California but they live in Texas, you're in trouble. Payroll taxes must be paid in each worker's home state, and so this info must be accurately entered with the payroll provider in order to avoid payroll tax problems.
Blocked Payrolls. This one is a great way to tick off employees, since it means that payroll can't be run, so no one gets paid. The most common cause is when startups forget that when they hire someone in a new state, they need to register for business and payroll taxes in that state. When the CEO forgets this step and then onboards a new employee, the whole company's payroll gets blocked a couple weeks later. Often we have to jump in and fast track registrations to keep payroll from getting blocked.
There's a lot to know about the R&D tax credit. Startup taxes
Luckily, each payroll provider we've listed offers services to help receive your R&D credit in your payroll taxes, making the process of receiving the credit much easier. Gusto has a mechanism where you can pay a $100 monthly fee and you get your R&D credit in real-time, meaning that a piece of it comes with each pay period. Rippling can handle the R&D credit by sending you a refund check, but does not have the automated real-time feature. Justworks, like Rippling, will send the full amount of the R&D credit claimed on your return once the IRS processes it.
We know that setting up payroll is a big move for your business. Stuck on a step or not sure how to proceed? Feel free to send us your questions!
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