Scott Orn, CFA
Posted on: 03/15/2022
Alex Song of Ramp - Podcast Summary
Alex Song of Ramp discusses the company’s new products for credit cards and cash management, including an assisted travel solution and crypto options.
Alex Song of Ramp - Podcast Transcript
Scott: | Hey, it’s Scott Orn at Kruze Consulting. And thanks for joining us on Founders and Friends for another awesome podcast. Let’s give a quick shout out to the Kruze Consulting accounting team. We’re very fortunate. We have a ton of people at Kruze who work on the monthly books for our clients and get them all set up, due diligence ready, rocking every month, answering all the clients’ questions, making all those adjustments. And there’s no better moment for a founder, and for us really, when founder says, “Hey, I think I’m going to get a term sheet. Are my books ready for diligence?” And we get to say, “Yes, they are. Fire away. Send them over, give them access.” That is a great feeling. It’s the feeling that let’s us know we’ve done a job very well done. And nothing is better than watching that cash at the bank account. So, if you are a venture-backed startup, you’re going out to fundraise, maybe check us out. Check us out at kruzeconsulting.com. We love what we do. At taping here, I think we have 575 clients. Clients raised over a billion dollars this year. So, we know what we’re doing. And hopefully we can help you be successful in your fundraise. All right, let’s get to the podcast. Thanks. |
Singer: | (singing) It’s Kruze Consulting Founders and Friends with your host, Scotty Orn. |
Scott: | Welcome to Founders and Friends podcast with Scott Orn at Kruze Consulting. And today my very special guest is Alex Song of Ramp. Welcome, Alex. |
Alex: | Hey there, how’s it going? |
Scott: | Going pretty well. We’re both very fortunate that our companies are doing well. And I think both of us got on the thing here being a little, maybe me, a little more frazzled. You are calm and collected, but life’s good. And I should note that this is like a home and away thing here. I was on the Ramp podcast. I don’t know when it’s going to come out. And you graciously agreed to do the Kruze podcast. So great to have you. And maybe you can start off just by retracing your career here a little bit, and tell us all how you ended up at Ramp, and what was so awesome about Ramp. |
Alex: | Yeah, for sure. First of all, thanks so much for having me on the podcast. I mean, I’m a podcast amateur compared to you. I mean, you’ve obviously done so many more episodes. But obviously really appreciate your being a guest on our thing a few weeks ago. But yeah, the quick introduction here is that I lead finance and capital markets here at Ramp. My journey before that was pretty different. This is my first fintech company. This is my first operating role. This is my first time leading a finance team of any sort. Believe it or not, I started out my career in the depths of the great financial crisis. And my first job was trading bonds, trading mortgage bonds on Wall Street. |
Scott: | No way. I didn’t know that. |
Alex: | Yeah, imagine that. |
Scott: | That’s awesome. |
Alex: | Imagine that. I started- |
Scott: | What mortgage desk were you on? |
Alex: | I was at Morgan Stanley. I started at- |
Scott: | Morgan Stanley. Okay. Yeah. |
Alex: | Started my career at Morgan Stanley. This is in summer of 2009. This is not the full dip, but this is as bottom as it gets, right? |
Scott: | Yeah, yeah. You’re kind of lucky were able to get the job then, right? Because weren’t they starting to cut all the Wall Street trading operations were like cutting people and things like that. |
Alex: | So, what they told us was this was the smallest analyst class at Morgan Stanley in that decade. It was a very, very small class. I was very fortunate. Joined the desk, traded mortgages, traded interest rates, US government bonds, et cetera, for a couple of years. It was a hugely formative experience. I liked it a lot. I still keep in touch with a lot of the guys there on the desk. And I moved over to the buy side for a few years. |
Scott: | Well, real fast, only because I find this so interesting. So, I have a couple good friends that traded, one at Barclays and one at JP Morgan during that exact time. Correct me if I’m wrong. But it was like once you got through that crazy crash, it was the opportunity of a lifetime, right? Weren’t you sitting there going like these things are so distressed. They’re 10 cents on the dollar. I had friends who made their clients hundreds of millions of dollars because they’re just like, “These are the ones that are good. These are the bonds that are good. These are the bonds that are bad. And the market was so indiscriminate that everything was trading at 10 cents on the dollar. You said as a formative moment. Didn’t it show you that out of the depths of that kind of stuff comes great opportunity? Pretty cool, right? |
Alex: | For the next decade, right? You did one thing. And that was the thing I learned how to do, which is buy duration and sell convexity and sell volatility, right? And it turns out mortgages are a great instrument to actually do that exact thing. |
Scott: | Yeah, totally. |
Alex: | You’re absolutely right. Yeah. I mean it was maybe good timing, maybe bad timing. I think culturally, or maybe just the environment. I mean, who knows. But, certainly, from a commercial perspective, it was obviously the beginning of the great bull run. |
Scott: | Amazing experience. So, you went to the buy side, and sorry for interrupting you there. |
Alex: | Yeah. No, I went to the buy side. I joined a company based in Boston called Bain Capital. Large private equity firm, also traded mortgages there for a number of years as well. And by the way, you’re absolutely right. We bought a lot of stuff. |
Scott: | Keep going. |
Alex: | We bought a lot of stuff, and stuff went up. And it was a nice couple of years, right? The macro environment was very, very helpful. I mean, that was the strategy, right? They had made a bet coming out of the crisis, that this is a strategy that we pursue. Make investments, wait for things to go up. And then subsequently spent a couple years there. And then I actually went to business school. So, I stayed in Boston, went to Harvard, spent two years there. And then coming out of business school, believe it or not of all things, I went back into structured credit. So more of the same. Asset backed securities, mortgage backed securities. In a very roundabout fashion, that actually is the thing that led me to Ramp. I had spent a lot of time investing in fintech lenders, fintech businesses, specialty finance companies. Always on the lending side, right? So always on the bond, on the fixed income, on the credit side. And so, I got, I would say, a slightly different view into the fintech world, right? I had spent a lot of time with folks like Upgrade and Upstart and LendingClub, as well as solar panel lenders, right? There’s a lot of those guys out there. Subprime auto. |
Scott: | You don’t know this about me, but I worked at worked at Lighthouse Capital Venture Lending Fund, and I was in the same mode you were, like early, early online fintech. It was another one of these like 10-year trends, or 15-year trends where people were pioneering customer acquisition and underwriting over the internet. And it was very, very powerful. And yeah, but crazy, right? It’s crazy how much opportunity is right in front of your eyes on this stuff. |
Alex: | I think there was a cycle play there too, by the way. Because coming out of the crisis, you had a lot of people who could not get credit, right? Could not get any liquidity, any leverage. And if you were the first few consumer lenders out there that really was able to underwrite these guys, give out good loans, low risk, high return, that was the beginning of that cycle, right? And by the way, that’s how Lending got started, right? It perfectly timed the cycle. |
Scott: | I remember that. I remember when they started the company. Because we had done OnDeck, which is, I think, a competitor and they were subprime business lending. But a lot of companies were subprime back then. And I had done ZestFinance in LA. And when you’re doing private equity, or lending or investment, you lose deals too, right? You just don’t always win every deal you want to be in. So, I lost a few high profiles one too. And then I was friends with the head of high net worth at LendingClub and the head of institutional at LendingClub as they built that up. And just total rocket ships. Also, by the way, I want to just say this now, I feel like Ramp is at the beginning of one of these 10-year cycles too. I’m excited to talk about that. But you’ve had a track record of picking these things, and you’ve not stumbled upon, you found another one. That’s pretty cool going forward as well. |
Alex: | I don’t know about found or stumbled upon or what. I mean, I got pretty lucky. So yeah, I did fintech investing, did fintech lending for a number of years, right? And I think it was a little bit of serendipity, a lot of mutual friends and some good luck, found my way to Ramp, which is where I’ve been now for just under two years. The transition, it was incredible. I mean, I think just having gotten to know the industry, gotten to know just the quality and the velocity and how quickly these companies were getting built. Finding product market fit, finding scale, right? I think coming from Wall Street, you can’t not feel a little bit of FOMO at some point, right? So, I would say it’s been a pretty tremendous move for me personally. |
Scott: | The way I kind of describe it is, because I made a similar move seven years ago, and I describe it as like when you’re investing in companies, you’re kind of living vicariously through the people who are building those companies. And you’re at the board meeting getting the updates, and you’re super happy for them. And it’s exciting. But when you’re actually working inside the company, A, it’s a whole nother level of stress. It’s vastly more stressful than being an investor. But you also have this amazing payback. And you also get to work and mentor with a lot of people who are building it with you. And I had an investing, banking background too until I got to Kruze. And I was like, oh my gosh, this is actually so rewarding. And my worst days or my busiest days here are way, way worse than the investing side. But my best days are 5X better than the investing side. And so, it’s cool to hear you kind of found the same thing and are living that life now. |
Alex: | That’s totally right. It is rewarding, right? And that’s like the 50%, right? Half the reason why I took this job was just that I think investing is a little bit lonely, right? Sometimes if you work at a hedge fund, you’re kind of just grinding out your own your day to day. And now you’re at a 270-person company, and there’s guys walk around everywhere, and you’re also managing a reasonably sized team. And just managing the personalities, just being a good listener, and working with other humans, right? It’s a new skill set. |
Scott: | I totally agree. Well, maybe you could give everyone the high level… I mean, we use Ramp all time and we’ve got tons of customers on Ramp. But maybe give everyone just the quick description, if they’re a newbie and thinking about checking out Ramp. |
Alex: | I think a lot of folks probably listening to this or watching this, you’ve probably heard of Ramp. We’re predominantly known for our cards and spend management. But over the last two and a half, almost three years, we’ve become a lot more. Our company now I think does a great job of helping our customers out with all facets of finance automation. Right? I think the spend management piece was our first core product, right? Savings insights, card controls, financial controls, and transparency, getting the data at your fingertips. Now we do- |
Scott: | If I may interject, making the life of your friendly accountants easier too- |
Alex: | Yeah, there you go. |
Scott: | … With all those things. |
Alex: | That’s the main thing. |
Scott: | Most people tend to think about things from the client or the business side, but the key service providers, like your CPA firm, Ramp has made our life infinitely easier. I was just on a little rant before we turned the recording on about how much better Ramp is than Amex and Chase. And I even made a video about it on YouTube because we’ve fought this battle for a long time. And when Ramp appeared, the integrations into QuickBooks, the automation, some of the automatic categorization, all that stuff, we have software tools to handle that with an Amex or Chase. But to not even have to dip into that to just be able to rely on the data integrity and the ease of use is really, really powerful. And it saves us a on a time and it saves our clients a lot of money because we don’t have to jack up our fees constantly on them because we can handle the volume through Ramp. That tool helps a lot. |
Alex: | Accounts love us. What can I say? |
Scott: | It’s true. It’s true. You should have a bumper sticker like that or something. |
Alex: | Yeah, yeah, yeah. Get a sweatshirt, get some free swag. But yeah, so now we have bill pay and personal reimbursements and everything else, right? We’ve rolled out our travel module recently. We released a Chrome extension as well. So, it makes it a little bit easier for folks to start using our stuff just natively in their browsers, right? Everything for us is just about savings, whether it’s money or time or complexity. So, the concept of efficiencies and savings is huge. That is the end all be all for us. |
Scott: | Yeah. And again, I don’t even know, we’ve got tons of clients on Ramp, and it’s been great for us. Maybe one of the cool things, and I do think a lot of people listening to this have probably heard about you, or tried you out, and understand the virtual cards. And some of the other benefits of the virtual card stuff is just being able to spin up new cards really easily and putting limits on those so that people don’t abuse them. And you guys do offer the expense reports, but being able to get away from expense reports also is really nice. So, there’s just a ton of stuff that makes it so much easier. But you mentioned when you were describing the company that you actually have a couple new things coming out. And so, I thought we’d kind of talk about that. And the first one was just the travel capabilities. Maybe you could spend a minute or two describing what you folks have built, and how it makes people’s life easier. |
Alex: | We punted on this thing for a while, by the way. You probably guess why that is. So, for those of you who don’t know, Ramp launched in February of 2020. |
Scott: | Wow. It’s only two been two years. That’s crazy. |
Alex: | So, nobody was traveling then, right, if you think about it. And we launched. And then we immediately went into lockdown. And I mean, I can share a little bit of data with you. When we first launched, in terms of where our customers spending, it was nothing on travel entertainment. I mean, it was sub 1%, sub 2%, something like that, right? And you know historically for guys like Amex and Chase, that’s 30 to 40% of their business is that, |
Scott: | Oh, totally. Amex has a huge travel program. Yeah. |
Alex: | Yeah. So, it’s never been a big portion of our value proposition for a while because people weren’t doing it, right? And imagine coming out of kind of the pandemic and lockdown, people are now, and we see it in the volumes, right? I think travel and entertainment and whatnot, spending volumes have multiplied by probably three or four or five X since where it was even a year or two years ago. And we made a concerted effort, let’s put it that way, last couple months to build out the beginnings of a very, very nice and slick travel module. Lot of information scraping, a lot of transparency, again. AI assisted travel solution basically. If you’re making travel bookings, keeping track of it just so everyone knows where you are, how much you’re spending, and whatnot. And makes it simple. |
Scott: | The other things about that is having in one place is so much better because everyone can access. Like your finance team can just access it in general. And then that’s one of those areas that people let expense reports or things like that really build up. And so, by putting it on the Ramp card and pushing it through the Ramp system, actually it’s beneficial to the people who are doing all the traveling. Because they’re not having to do all these expense reports six months later when they can’t even remember, or they lose a bunch of receipts, or things like that. And then also it has a real time aspect to the financials being done because there’s nothing worse for us than sitting around waiting for expense reports to be done before we can close the books for a given month. I can’t tell you how many companies have driven us crazy and driven themselves crazy because they’re doing it the old school way. And so, the books don’t get closed. And then it’s just this really negative cycle. So, the integration to the regular expense management tool is phenomenal. And I think people underestimate that real time aspect of it. That’s really, really nice. |
Alex: | Real time notifications, real time authorizations. We believe in the concept of real time. |
Scott: | Yeah, yeah, yeah. Did you just roll this out, or how new is it and are you seeing uptake there? |
Alex: | Two weeks in. We’re two weeks in. |
Scott: | Wow. That’s awesome. That’s exciting. We’re breaking news here on the Kruze podcast. |
Alex: | No, it is. It is. We’re two weeks in. People have been very, very happy with it. And internally here at Ramp, we’ve been using it for months now, right? And from a very, very rough beginning, we’ve seen it evolve over time. And I’m sure that six months from now, or a year from now, this thing’s going to look 100 times better than even today. |
Scott: | Yeah, yeah. You guys are good at getting something out in the market that works, and then iterating on it and improving it. I give you a lot of credit for that. You can send this to the engineering team and tell them they’re doing a good job because we see that iteration because we’re the people who are in that tool all the time. And so actually, we appreciate that. |
Alex: | Yeah. Yeah. Absolutely. It’s kind of funny because basically you code your travel policy into Ramp, right? Where you can fly, when you can fly, how much you can spend, what classes you can… And what’s funny, occasionally, it’s happened only a few times, but occasionally my boss books a flight using his card that would be out of policy. And I’m like, “Whoa, whoa, whoa. What are you doing? You’re booking economy plus. No. No, no, no, no, you can’t be doing that.” And what’s funny is these gets sent to all the admins on our Ramp. Which it’s a lot of people. I mean, there’s a lot of people who are getting these kinds of goofy warnings and reminders. And it’s very funny just the last couple months of testing this thing. |
Scott: | But that’s the cool thing about eating your own dog food is you learn a lot about how things really work. That’s really cool. I love it. And it’s also a good cultural signal where no one’s above it, and everyone plays by the same set of rules, which I’m a big fan of. So that’s pretty neat. So, it sounds like the travel is going really well. Hey, it’s Scott Orn, and we’re going to take a quick break from the podcast to give a shout out to the Kruze tax team. Gosh, it’s so nice to have an in-house tax team. I can’t even tell you. We have some really amazing professionals on team. It’s over, I think, it’s 13 people now. And we do everything from your federal and state income tax return, state franchise tax filings, R&D tax credits. Those are pretty popular these days. And guess what? They’re there for you when you go through diligence. A lot of people don’t know this, but you actually go through tax diligence, not just operational kind of financial diligence, but you do go through tax diligence. So, it’s nice to have Vanessa Kruze on the phone with your VCs in with the accounting firm they hired to diligence all your stuff, and the law firm they hired to diligence all your stuff. Vanessa knows what she’s doing. She’s done this a million times. And it’s not just Vanessa. We have a really great team of tax professionals that will do those calls too. It’s kind of sometimes the difference between get around close or having it take another two weeks because something was disorganized and the tax compliance wasn’t done correctly. We hear those horror stories from clients that come to us. So, hey, if you want Kruze’s tax team on your side, we’re here for you. Check us out at kruzeconsulting.com. Thanks. And then when we were talking, before we turn the microphones on you, I didn’t know you folks were doing this, but there’s an even bigger kind of thing coming down the pipe here for Ramp. |
Alex: | The crypto. Yeah. The crypto. People have been asking us about crypto for a while, right? Crypto rewards, crypto cards, whatever it may be. And we know that obviously it’s had a tremendous kind of bull run for quite some time. So yeah, actually, we’ve deployed a substantial portion of our corporate treasury, so this is just our cash, into stablecoins. So, we did a lot of work over the last couple of months on USDC specifically, how that ecosystem all worked, who are the service providers there that we could potentially work with. What is the liquidity, what are the risk, what are the duration profiles? And when all is said and done, we decided essentially to allocate a portion of our corporate treasury, invested in a little bit of stablecoins, and we’re generating quite tremendous yield there. It falls into a similar bucket as just corporate bonds or treasuries or money market funds, except instead of making 50 basis points, you’re making five, six, seven, eight percent, right? Depending on kind of the exact instrument. So, we did that, and I think we’re probably one of the early adopters, one of the first movers in doing something like this. |
Scott: | And I love the concept. I’ve always been worried. You and I speak the same language, and probably have the same fears about that kind of stuff. What I’ve never been able to understand, I’ve talked to a lot of people about this, is the counterparty risk. So maybe we need to walk people through how it works. But you put the cash, American dollars or whatever currency, into USDC. And then that USDC can be lent out to other people, right? And that’s how you generate a yield. So that all makes perfect sense to me, and I love it. The thing I’ve never been able to get clarity on is the counterparty risk on who you’re lending out that USDC to. Because it seems kind of like this big black box, I’ve had a lot of people be like, “Oh, there’s these crypto traders who use it for leverage,” or, “Hedge funds use it for leverage,” or things like that. But all things that kind of make me a little nervous. You and I come from the same everything. How did you get comfortable with this? |
Alex: | You know what’s interesting is that, I mean, first of all, you are certainly relying on very, very specific, very strict AML, KYC. These are not just fly by night whoever it is, right? And generally, you’re going to have to trust in the process that at least you’re weeding out, I don’t know, weapons traffickers or rogue states and whoever else, right? I mean, clearly that’s a no brainer. But the thing that actually hedges out some of the counterparty risks that you’re referring to is actually, specifically, these loans are over collateralized. So, what that means is if I’m lending out one USDC I’m actually, again, depending on who you’re talking to, I might be getting one and a half to three dollars worth of Bitcoin or ETH, or something else that collateralizes my loan. So, what does that mean? Well, if I’m 3X over collateralized, that means Bitcoin can literally fall 66.66%, and I’m still made whole, right? I can still get my get my assets back. |
Scott: | Because the system kind of automatically sells it, right? It’s almost like a margin call basically is how it works. |
Alex: | It’s securities lending. It is securities lending. |
Scott: | So, the only thing, and this is genuine interest, because we get asked this question, and I’m a CFA, MBA, love this stuff. So, some of the people who I’ve talked to are like, “Oh, way over collateralized, way over collateralized.” And I’ll be like, “What’s the collateralization ratio?” And they’re like, “125%.” Meaning there’s a 25% collateralization. Which to me is a little worrisome because the 3X example I love because you’re overallocated by a lot. It really has to crash. But I always just worry about if it’s not over collateralized enough. 25% doesn’t seem like enough to me. The market gaps down, and all of a sudden, you’re kind of left holding the bag. So is it basically like what you do or what got you comfortable with this, you look for like higher collateralization rates, it sounds like. |
Alex: | Higher collateralization rates is one thing. The other thing is I actually would urge if you’re interested or any of the listeners are interested, go talk to these guys, the loan desks, the lending desks out there, the people who are actually doing these loans. And you’ll find that some of them are pretty good. Some of them are maybe not so good. But what you’ll find is- |
Scott: | Probably like everything. |
Alex: | Yeah. What you’ll find is that your liquidation protocol is everything, right? How fast are you? What are the guard rails that you’re drawing, right? Because if your over collateralization was only 25%, but if your liquidation protocol is maybe a 1% band, well then you’re going- … immediately. Yeah. You’re going immediately. |
Scott: | That’s a really good point. I didn’t think about that. What the liquidation limit is, or something like that. When they have to take action. That’s actually a really smart way of thinking about it. |
Alex: | How fast can they do it? Do they have traders who are on call 24/7? Is it global? Is it being done by human or a machine? These are all kind of nuances that could make it more or less risky. |
Scott: | I have a simple question that you can probably answer that I just don’t know. You have this arrangement with the loan desk and things like that. Are you allowed to dictate what collateral you’ll take? For example, you might say, “I only want to take my collateral in Bitcoin and Etherium instead of maybe some new thing.” Is there that kind of lever as well? |
Alex: | Yes. 100%. You can create custom solutions. But here’s the thing, right? If you create custom solutions, you make it too draconian, then maybe no one wants your business, right? Or the rate is just so low. |
Scott: | Too hard to deal with. Yeah, yeah, yeah. |
Alex: | Or the rate is just way lower, right? I mean, you could ask for 20X over collateralization. But then the guy is just, “Well, no, I don’t want that deal.” Right? |
Scott: | Their effective cost of capital is way too high in that situation, right? Yeah, yeah, yeah. This is really cool. So now is this something you’re making available to clients, or is this just the Ramp balance sheet right now, and then you’re kind of figuring it out? |
Alex: | It’s more the latter. Right now, it’s just the Ramp balance sheet. But we’re doing a ton of work in the space. And we’re trying to figure out, at the end of the day, how much demand is there, how user friendly could we make it if we want to do that at all? And we’re going to be very deliberate, as we are with, I don’t know, just whatever. A lot of things. But even more so when it comes to crypto, right? We just want to be very deliberate and very thoughtful about how we approach this. So, nothing on the horizon yet as far as product or customer. |
Scott: | You also might need to figure out how deep the market is. Can this absorb $500 million of deposits, or a billion dollars of deposits, or $100 billion of deposits? Is worth our time kind of thing? Yeah. That’s cool. That’s cool that you’re doing that though. That’s really awesome. I have to be respectful of your time here, so probably need to wrap it up, but maybe you could just tell everyone how to reach out to Ramp. If they want to be a customer, how to get in touch with you. If they want to talk USDC or travel policy. I’m joking. I’m joking. You’re not the guy for that. But yeah, how do they get in touch with Ramp, and what’s the best kind of way of getting of reaching out? |
Alex: | Yeah, absolutely. Obviously www.ramp.com. I mean, that’s apply, do a demo, whatever it is. We are more than happy to engage. We’ve got a very active social media Twitter handle, tryramp. So, go ahead and kind of take a look. And then you can reach me, it’s pretty easy to guess our emails here at Ramp, we’re still a very small company, but you can reach me at just asong@ramp.com. And so, there’s that. And then another very exciting thing that’s actually coming up on the horizon is Ramp is hosting our first ever conference, the Future of Finance Conference. |
Scott: | Oh, that’s awesome. |
Alex: | It’s in Miami, first week- |
Scott: | Of May? |
Alex: | Yeah, that’s right. Come see us in person. It’ll be our first live event. |
Scott: | I heard there’s a Formula 1 race out there too. Does that coincide? |
Alex: | Conveniently, it is the week before. |
Scott: | Oh, nice. So, people can stay. They can go to the conference and then stay for the Formula 1 basically. |
Alex: | Maybe. Yeah, if you want to. Yeah. There you go. |
Scott: | That’s awesome. I just started watching that Netflix show. That’s why I’m crazy about it. |
Alex: | Miami’s going to be insane. I mean, that whole week, that whole weekend is going to be absurd. |
Scott: | Yeah. That’s going to be awesome. Well, Alex, thank you so much. Give a shout out to Ramp and all the people there, especially the engineers who make our life… And I should also mention your customer service people, implementation people. That’s actually, the engineers are great, but the customer service and implementation people are really good. And we really appreciate them. Because when one of our clients has a problem, they reach out to us, and then we’re trying to troubleshoot it. And you guys make us look smart and make us look like we’ve got the keys to the kingdom. We really appreciate that. So, thank you to that team as well for helping us out. |
Alex: | I’m going to pass that along to Tony. He’s the man. |
Scott: | Oh, totally. Totally. |
Alex: | He’s the man. He’s all things customers related. That’s awesome. |
Scott: | It makes a huge difference. All right, man. Great talking to you. Thank you so much. |
Alex: | Yeah. Thank you. |
Singer: | (singing) It’s Kruze Consulting Founders and Friends with your host, Scotty Orn. |
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